FAQs (Frequently Asked Questions)
1. WHAT IS THE STANDARD ORDER FULFILLMENT TIME?
- All orders in our Shop: All Orders are processed within 24-48 hours after you have successfully placed an order.
- Once we received your order, we will then prepare your items for shipping to your desired delivery address. Please make sure you have provided a correct-valid address to avoid any delays on receiving your order/package.
- Next, you will receive a notification/SMS from the courier (Ninja Van, LBC) once your order has been shipped. You can expect your items to arrive at your doorstep within the delivery period depending on your location.
2. WHEN WILL MY ORDER REACH ME?
You shall receive your order 24-48 hours after your ordered date + the time frame below depending on your location.
METRO MANILA Areas :
✔ 4 — 7 business days (Sunday not included)
NON - METRO MANILA Areas : Includes Luzon, Visayas & Mindanao
✔ 4 — 12 business days (Sunday not included)
3. HOW CAN I TRACK THE DELIVERY OF MY ORDER/PACKAGE?
- You can track the delivery progress of your orders/packages at
4. WHY WAS MY PACKAGE UNDELIVERED/UNDELIVERABLE?
x INCORRECT ADDRESS
If the address that the customer provided is incorrect or outdated, the package will be returned to Shop Pavillion by the carrier or by the unintended recipient. Please make sure you fill-in the correct details (no typographical errors too!) during checkout and then carefully review it again by double-checking it before you ‘Complete’ your order. We don’t want to disappoint you.
x ILLEGIBLE SHIPPING LABEL
In rare cases, it is possible that the address label became illegible during the shipping and handling process.
x FAILED DELIVERY ATTEMPTS
Our carriers will make a maximum of three attempts to deliver your package. However, after giving their best to send you your package, and still failed to deliver after the third attempt, the carrier will then determine that the package is undeliverable. Your order/package will be returned to us.
x REFUSED BY RECEPIENT
If the recipient of the package refuses delivery, the package will be returned to us and considered undelivered.