Frequently Asked Questions
ShopPavillion partners with global merchants in order to provide you the best possible price on each item we have in store.
That means that your order may be shipped from global areas such as Hong Kong, Malaysia, Singapore, South Korea, Japan, European Countries, USA and Australia. These are where our trusted suppliers are located and we offer a 100% satisfaction guarantee.
Returns, refunds, and exchanges are subject to the following conditions:
- Products eligible for returns, refunds or exchanges are those received with defects or damages only. We do not process returns, refunds or exchanges because of buyer's remorse. While we understand that you might have changed your mind, we won't be able to take these items back due to personal hygiene standards and merchant limitations. Give them another chance; you might learn to love them as much as they love you!
- Used consumables are also non-refundable and non-returnable.
- Products that are defective can be exchanged within 7 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
- Products should be in its original purchase condition and must be unused.
If you have received a damage item, we hope you can send us an email at firstname.lastname@example.org within 7 days upon receipt of the item. Please attach pictures of the said item together with the courier's pouch it came with. Write a description of the issue and we would be happy to assist you!
This rarely happens but in the unlikely event that you have received the wrong item or package, we hope you can send us an email at email@example.com and we would love to get your right purchase to your doorstep immediately!
For any questions you may have, please contact us at firstname.lastname@example.org